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Legal and Privacy


Terms and Conditions

Chapter 1 General

SC Join the Band SRL, Galati, 31, Anul Revolutiei 1848 str, 800135, Romania, band@bandofcreators.com, the owner of the brand “BAND OF CREATORS” (hereinafter called "Band of Creators” or “we”) runs an online shop under the internet address www.bandofcreators.com (hereinafter called "website"). All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.

Chapter 2 Property - Copyright & Trademark

Join the Band SRL is the owner of the web site BANDOFCREATORS.COM and its contents. This includes, but is not limited to, the documentation, images, characters, design and format scripts. The material included in the web site BANDOFCREATORS.COM is protected by copyright.

 

This website is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity. 

To report any copyright violation please contact us at band@bandofcreators.com

 

Capter 3 Important Notes

3.1. The articles offered on www.bandofcreators.com are presented as digital photographs depicting the existing merchandise. Slight differences between the photographs and reality do not constitute a defect of the ordered merchandise.

3.2. Please note that the articles presented on www.bandofcreators.com may no longer be available at the time of the customer’s visit to our site, and the respective prices might have changed. All prices are listed in Euro and RON incl. VAT. No extra shipping cost will be charged if not specified otherwise. The online paid transactions will be charged in EUR or RON, as specified on the Payu website at checkout. The prices in RON are available only for payments and deliveries in Romania. The prices and payments in EUR are valid for deliveries in the countries specified on the website, except Romania. We reserve the right not to accept orders from certain countries, if not listed in the list of countries specified at “free delivery” option.

3.3. Band of Creators is entitled to perform partial deliveries.

3.4. Coupon codes and certificates are valid for 6 months from the date of purchase and cannot be returned.

Chapter 4 Delivery and Shipment

4.1. Worldwide shipping is provided via different carriers. Band of Creators bears the risk of transportation.

4.2. The merchandise will be ready for shipment one day after your order was placed for the items available in stock or several days, if ordered form the designers. Upon dispatch, your parcel will arrive in 1 to 15 days, depending on the shipping method and the destination, unless it was agreed otherwise. The customer will accept the order if the timing is shorter that mentioned on the website.

Chapter 5 Payment 

You may pay for your order at Band of Creators with any credit card, by cash on delivery, with gift certificates or partially with coupon codes. The payments by card will be made in RON at the exchange rate of the ecommerce payment solution supplier: Payu Romania  http://www.payu.ro. The cash on delivery is available only for Romania and will be charged in RON only. 

Chapter 6 Retention of Title

Band of Creators reserves the right to retain title and ownership of any and all articles supplied until such time as full payment has been received, unless delivered as cash on delivery.

Chapter 7 Conclusion of Contract

7.1. A contract between you and Band of Creators shall come into effect upon placing an order on the website. By submitting the ordering form provided on our website, you make a binding offer to us to conclude the contract. Your order has been placed once you have entered all the information that is required for the ordering process, and subsequently sent us the ordering form by clicking “submit order”.

7.2. Band of Creators shall be entitled to reject an order placed by you without stating any reasons. This shall apply particularly in those cases, where there are well-founded suspicions that the ordered articles are to be sold to third parties on a commercial basis. If an order is rejected, the person who has submitted the order will be informed in written and, if she has already paid by vard or bank transfer, the amount will be fully refunded.

Chapter 8 Saving of Contract

We save your ordering data. If you wish to have a hard copy of your order, you have the ability to print out the "order confirmation". You will receive the order confirmation with all given data by email that may be printed out.

Chapter 9 Customer Queries on Orders and/or Complaints

If you have any queries on orders and/or complaints, please contact us at band@bandofcreators.com

Chapter 10 Warranty

10.1 All products sold on this website are brand new and from authorized sources by each producer. Before dispatch, all products are carefully examined in order for you to receive them in the best conditions. However, if you have any claims due to manufacturer defect, we will arrange to have your product replaced free of charge.

10.2 All products sold on this website have a 30 days guarantee period. Warranty applies only to products who were used according to their initial destination, who have no external flaws and are accompanied by an invoice emitted by SC Join the Band SRL.
In lack of a guarantee certificate, the invoice will be considered a warranty document.
 

Chapter 11 Return instructions

11.1 Right to return

The customers may return merchandise they have received within a period of 14 days. The period commences at the moment the customer has received the merchandise. 

In Roamnia the return fee is zero. The returns are assisted. For asistance, please contact us at band@badofcreators.com and we will arrange all the necessary details for the return.
We agree on one day/ hour pickup with one of our courriers. 

If the pickup does not succeed by the fault of the customer, we will not arrange another pickup. The customer will arrange the return on his own and will pay for the delivery. The customer will bare the costs and the transportation risks of any return. The return shipment must be addressed to SC Join the Band SRL, 14 Benjamin Franklin, Bucharest, Romania, unless otherwise agreed in writing between Band of Creators and the customer.

11.2 Consequences of a return

In case of an effective return any payments received or, if applicable, any benefits achieved by use of the goods must be returned by both parties. In the event that the goods have deteriorated or for use (i.e. benefits from use) that cannot be reimbursed fully or partially or only in an impaired condition, you will have to pay an appropriate compensation. You will only have to pay compensation for a deterioration of the goods or for any benefits achieved, if the use or the deterioration is the result of handling the merchandise in a way that exceeds the assessment of its attributes or functionality. “Assessment of attributes or functionality” is defined as testing and trying out the respective merchandise, as it is possible and common in a shop. Obligations with regard to the refund of payments must be met within 30 days. For you this period begins with the dispatch of the merchandise or the send date of the return request, for us with the receipt.

Please note that we can only accept returns from the country that the shipment was sent to. If the shipment was sent to France, for instance, we can only accept a return from France.

The costs of your order will be charged to your credit card or bank account. In case of a return, your relevant card or bank account will be credited. However, any losses that are caused by currency fluctuations will not be refunded.

If you have any queries considering your return rights, please contact us at: band@bandofcreators.com or +4 0754 041 735.

If you encounter any problem with your order that can`t be solved via the above email or phone, please get in contact for a free reconciliation with Camelia Sas at camelia.sas@bandofcreators.com

Chapter 12 Privacy

12.1. All customer data are saved and processed by Band of Creators solely in accordance with the relevant data protection laws. In particular, personal data are being collected, saved, and used exclusively for the purpose of processing the order or with your explicit consent. Furthermore, addresses and ordering data are collected, processed and used for internal marketing purposes. 

12.2. In case you would prefer your personal data not to be used and processed for internal marketing purposes, simply inform us by post or email at band@bandofcreators.com. Please be aware, however, that this does not apply to the data that are necessary to process your order. 

12.3. We do not forward personal data to third parties except with regard to subcontractors of Band of Creators that require the transfer of data to process the order. 

12.4. Join the Band is a personal data processor  in course of attestation by the National Authority of Personal Data Surveillance (ANSPDCP) with  registration number 894521414978 /14.06.2014.

Chapter 13 Choice of Law, Effectiveness

13.1 Romanian law shall apply.  

13.2 In case that one or more provisions are invalid, the validity of the remaining provisions shall remain unaffected.

Last update: November 5, 2014
 
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Termeni si conditii 



Capitolul 1 

SC Join the Band SRL, str Anul Revolutiei 1848, nr 31, Galati, cod postal 800135, Romania, band@bandofcreators.com, este proprietarul marcii “BAND OF CREATORS” (denumit in continuare "Band of Creators” sau “noi”) si al magazinului online www.bandofcreators.com (denumit in continuare "site"). Toate comenzile plasate de Dumneavoastra in magazinul online sunt subiect al termenilor si conditiilor definiti mai jos, in forma in care sunt publicati pe acest site la momentul plasarii comenzii.

Capitolul 2 Copyright & Folosirea marcii

Join the Band SRL este proprietarul site-ului WWW.BANDOFCREATORS.COM si al continutului acestuia. Aceasta include, dar nu se limiteaza la texte, imagini, design si format. Materialele prezentate pe WWW.BANDOFCREATORS.COM sunt protejate de copyright.

Nu puteti modifica, copia, distribui, reproduce, publica, obtine licente, exploata commercial, crea derivate din piesele expuse, transfera sau vinde nicio parte din continutul site-ului, programului, produselor sau serviciilor prezentate pe acest site.

WWW.BANDOFCREATORS.COM este un magazin de desfacere “en-detail” (comertul cu amanuntul). Produsele comercializate in acest magazin sunt destinate consumului, iar revanzarea acestora este strict interzisa (conform Codului Fiscal). Nu puteti folosi acest site sau parte din continutul sau in niciun scop commercial, nici pentru obtinerea vreunui venit de tip publicitate.

Pentru a raporta o incalcare a acestor drepturi, va rugam sa ne contactati la band@bandofcreators.com

Capitolul 3 Informatii importante

3.1. Produsele de pe www.bandofcreators.com sunt prezentate sub forma unor fotografii digitale care descriu produsele oferite spre vanzare. Diferentele mici intre fotografii si produsul primit nu sunt considerate defect.

3.2. Unele produse prezentate pe www.bandofcreators.com pot sa nu fie disponibile in anumite perioade. Preturile pot sa sufere modificari in functie de momentul plasarii comenzii. Toate preturile sunt listate in RON si EUR si includ TVA. In cazul in care nu se mentioneaza altfel, produsele sunt livrate gratuit. Platile online cu cardul se efectueaza in RON sau EUR. Acest lucur este specificat in check-out, in momentul finalizarii comenzii, pe site-ul securizat al procesatorului de plati online Payu. Preturile in RON sunt valabile pentru plati in RON si livrari pe teritoriul Romaniei. Preturile in EUR sunt valabile pentru plati in EUR si livrari in tarile specificate pe site, in afara teritoriului Romaniei.

Ne rezervam dreptul sa nu oferim optiunea de livrare gratuita pentru tarile care nu sunt listate in lista tarilor cu livrare gratuita in checkout.

3.3. Band of Creators este indreptatit sa efectueze livrari partiale.

3.4. Cupoanele de discount si cupoanele de cadou au o valabilitate de 6 luni de la data achizitionarii si nu pot fi returnate sau rambursate.

Capitolul 4 Livrari si modalitati de livrare

4.1. Livrarile international sunt effectuate prin intermediul mai multor curieri. Riscul transportului este asumat de Band of Creators.

4.2. Taxa de livrare este mentionata pe

4.3. Taxa de livrare prin curier in Romania este zero. Band of Creators nu livreaza in Romania prin intermediul Postei Romane. Livrarea se va face prin urmatorii curieri; Cargus SRL pentru livrarile standard si Delivery Solutions SRL (Sameday Curier) pentru livrarile cu optiunea Try & Buy.

4.4 Pentru livrarea catre alte tari, care nu sunt specificate in lista de tari in checkout (bifa pentru “other countries”) se va trimite un email catre band@bandofcreators.com pentru a primi informatii despre costul si termenul de livrare. Clientul va suporta costul livrarii.

4.5. Termenul de livrare este mentionat in numar de zile lucratoare si este specificat pentru fiecare produs, pe site. Numaratoarea incepe a doua zi lucratoare dupa confirmarea comenzii (in cazul comenzilor cu plata ramburs sau prin ordin de plata) sau a doua zi lucratoare dupa plasarea comenzii in cazul comenzilor valide cu plata cu cardul. In checkout, este specificata termenul maxim estimat pentu sosirea coletului la client. Clientul va accepta comanda in cazul in care aceasta ajunge la inainte de termenul maxim specificat. 

Capitolul 5 Plati

Metodele de plata pentru comenzile plasate pe site-ul Band of Creators sunt; plata online cu cardul, plata ramburs, plata prin transfer bancar, plata cu vouchere cadou sau plata partial cu vouchere de discount. Platile cu cardul vor fi facute in RON prin intermediul Payu Romania http://www.payu.ro. Plata ramburs este valabila doar pentru Romania si se va face doar in RON.

Capitolul 6 Dreptul de proprietate

Dreptul de proprietate asupra fiecaruia si a tuturor produselor livrate ramane la Band of Creators pana in momentul in care pretul produselor intra in contul Band of Creators. 

Capitolul 7 Contract

7.1. In momentul plasarii comenzii in magazinul online Band of Creators si agrearea termenilor si conditiilor, acestia intra in vigoare. Comanda se considera plasata in momentul in care ati introdus toate informatiile cerute in sistemul de checkout si ati trimis comanda.

7.2. Band of creators isi rezerva dreptul de a refuza o comanda plasata fara a oferi explicatii. Motivele pentru refuzarea unei comenzi pot fi bazate pe suspiciunea ca respectivele produse comandate urmeaza sa fie revandute, pe un istoric al comenzilor provenite de la utilizatorul respectiv sau din zona respectiva. In caz de refuz al unei comenzi, persoana care a plasat comanda va fi informata in scris si i se vor returna banii in cont, in cazul in care aceasta a afectuat deja plata.

Capitolul 8 Varianta printata a contractului

Band of Creators salveaza informatiile introduse in sistemul de checkout. Daca doriti o copie printata a comenzii plasate de dumneavoastra, va rugam sa printati e-mailul de confirmare primit. Acesta contine toate informatiile necesare.

Capitolul 9 Date de contact

Pentru orice intrebari despre comanda dumneavoastra sau pentru plangeri, va rugam sa ne contactati la adresa band@bandofcreators.com. 

Capitolul
10 Garantii

10.1 Toate produsele comercializate pe magazinul online Band of Creators sunt produse noi si provin din surse autorizate. Inainte de livrare, toate produsele sunt atent examinate inainte de livrare pentru ca dumneavoastra sa le primiti in cele mai bune conditii. In situatia in care sesizati o neconformitate datorata unui defect de productie, vom inlocui produsul gratuit.

10.2 Toate produsele comercializate in magazinul online Band of Creators au o garantie de 30 de zile calendaristice. Garantia este valabila doar daca produsele au fost folosite pentru scopul pentru care au fost prevazute, daca nu au defecte vizibile datorate purtarii sau uzurii neadecvate si care sunt insotite de factura emisa de Join the Band SRL primita odata cu produsul. In lipsa unui certificat de garantie, factura este considerata document de garantie.

10.3 Garantia legala de confirmitate. Toate produsele beneficiaza, prin lege, de garantia de confirmitate care reprezinta perioada legala de 12 luni in care consumatorului i se aduce produsul la conformitate in mod gratuit. In cadrul termenului de garantie de conformitate producatorul repara, inlocuieste sau restituie contravaloarea produsului. Perioada de timp stabilita de remediere a reparatiei nu poate depasi 15 zile calendaristice de la data la care cumparatorul a adus la cunostinta vanzatorului lipsa de conformitate a produsului.

Capitolul 11 Instructiuni de returnare

11.1 Dreptul de a returna

Clientii au dreptul de a returna produsul achizitionat/ produsele achizitionate in termen de 14 zile calendaristice. Perioada de 14 zile calendaristice incepe in momentul in care s-a facut receptia produsului / produselor. Clientii vor suporta costul si riscul aferent transportului produsului/produselor returnate. Returnare produsului achizitionat se va face catre Band of Creators (SC Join the Band SRL), str Benjamin Franklin, nr 14, sect 1, Bucuresti, Romania.

11.2 Efectele unui retur

In cazul unui retur, suma incasata de Band of Creators aferetna produsului / produselor trebuie returnata de catre client. Band of Creators nu va returna costul transportului, in cazul in care clientul alege o varianta de transport contract cost. In eventualitatea in care produsele au fost deteriorate ca urmare a uzurii (a folosirii produsului mai mult decat o simpla proba) produsul nu poate fi returnat.

Cererea de retur trebuie facuta in termen de maxim 10 zile calendaristice de la data primirii produselor da catre client.

Va rugam sa tineti cont ca putem opera retururi doar din tara catre care a fost facuta livrarea. De exemplu, daca livrarea a fost facuta catre Franta, acceptam retul acelui produs doar din Franta.

In cazul unui retur, vom efectua plata in contul din care am incasat suma aferenta produsului returnat. Daca este vorba despre un retur cu plata ramburs, clientul va indica un cont bancar in care sa se efectueze plata. Nu acoperim piederile de curs valutar. Platile se vor face in EUR sau in RON, in functie de moneda in care a fost facuta plata initiala.

De la data la care s-au indeplinit toate conditiile de retur si produsul a ajuns la Band of Creators si a fost verificat, plata produsului/produselor returnate se va face in maximul 5 zile lucratoare.

Daca aveti intrebari despre conditiile de a returna un produs, va rugam sa ne contactati la band@bandofcreators.com or +4 0754 041 735.

Daca intampinati dificultati cu returul dumneavoastre care nu pot fi rezolvate prin internadiul emailului sau telfonului de mai sus, va rugam sa luati legatura pentru o conciliere gratuita cu Camelia Sas la adresa de mail camelia.sas@ bandofcreators.com.

Capitolul
12 Confidentialitatea informatiilor

12.1. Toate informatile despre clientii nostri sunt salvate si procesate de Band of Creators in concordanta cu legile de protectie a datelor despre clienti. Datele personale sunt colectate, salvate si folosite exclusiv pentru procesarea comenzii sau cu acrodul dumneavoastra explicit. In plus, informatiile pot fi procesate si folosite pentru analize interne de marketing.

12.2. In cazul in care preferati ca informatiile dumneavoastra sa nu fie folosite sau procesate nici pentru analize interne de marketing, va rugam sa ne informati prin posta sau prim email la band@bandofcreators.com. Va rugam sa tinteti cont de faptul ca aceasta cerere nu se va aplica pentru informatiile strict necesare pentru procesare comenzilor dumneavoastra.

12.3. Band of Creators nu transmite datele dumneavoastra catre terti, cu exceptia celor care au nevoie de aceste informatii pentru procesarea comenzii dumneavoastra (ex transportatori, procesatori de plati online, etc).

12.4. Join the Band SRL, detinatorul brandului Band of Creators, este procesator de baze date in curs de atestare la Autoritatea Nationala de Supraveghere a Prelucrarii Datelor cu Caracter Personal (ANSPDCP) cu numarul de inregistrare 894521414978 /14.06.2014.

Capitolul 13 Legea aplicabila

13.1 Se aplica legea romana. 

13.2 In cazul in care una sau mai multe articole sunt invalide, validitatea celorlate articole nu este afectata.

Actualizat la: 5 Noiembrie 2014

 

Useful Information

Links Shop in store
14, Benjamin Franklin, Bucharest (click for map)
on the righthand side of the Romanian Athenaeum

+4 0754 041 735
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